Refund policy
Thank you for shopping with Happy Squish Shop! We truly appreciate your support and want you to have a positive shopping experience.
Returns
Due to the nature of our products, we currently do not accept returns or exchanges for:
- Squishy toys
- Keychains
- Charms
- Accessories
- Sale or discounted items
Please make sure to review product descriptions and photos carefully before placing your order.
Damaged or Incorrect Items
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 3 days of delivery at:
Please include:
- Your order number
- Clear photos of the item and packaging
- A short description of the issue
We will review the situation and offer a replacement, store credit, or refund when appropriate.
Cancellations
Orders may only be canceled within 12 hours of purchase. After that, orders may already be processed or shipped and cannot be canceled.
Shipping Issues
Happy Squish Shop is not responsible for:
- Delays caused by USPS or other shipping carriers
- Lost or stolen packages marked as delivered
- Incorrect shipping addresses entered by customers
Please double-check your shipping information before completing your purchase.
Refunds
Approved refunds will be processed back to your original payment method within 5–10 business days.
Contact Us
If you have any questions about your order, feel free to contact us anytime at
Thank you for supporting Happy Squish Shop!